The following is a transcript of the Jane Heaster 9-1-1 emergency call to the Greenbrier County sheriff’s office.
| [Dispatch]: | 9-1-1 what’s your emergency? |
| [Jane]: | There’s someone outside, standing- standing at my front door. |
| [Dispatch]: | Okay, ma’am, do you know this person? Is it a man or a woman? |
| [Jane]: | No, I don’t. And- a man, I think. |
| [Dispatch]: | Is he trying to break in? |
| [Jane]: | No. I – I don’t know. I heard him knocking, and then there was a flashlight, I think, shining through my window. He’s just- he’s just standing there, muttering to himself. Saying something, I – I – I can’t quite hear… |
| [Dispatch]: | Okay, ma’am, please calm down. What’s your name? |
| [Jane]: | Jane. |
| [Dispatch]: | Jane… |
| [Jane]: | Heaster. |
| [Dispatch]: | Miss Heaster, what’s your address? |
| [Jane]: | (REDACTED). |
| [Dispatch]: | Sorry – did you say, (REDACTED)? |
| [Jane]: | Yes! |
| [Dispatch]: | Right. |
| (Heavy rapping can be heard in the background, along with a muffled male voice). | |
| [Jane]: | (In a hushed tone, sobbing): Leave me alone. Please, leave me alone. |
| [Dispatch]: | Jane, listen to me. I’ve despatched an officer to your address. Where are you now? |
| [Jane]: | I’m- I’m upstairs in the bedroom. I’ve kept the lights off. I… Oh my god. |
| [Dispatch]: | Jane? Ma’am? What happened? Are you there? |
| [Jane]: | Oh fuck. Oh my God. He saw me! |
| [Dispatch]: | What? |
| [Jane]: | He saw me! He saw me looking through the window! |
| [Unknown Male]: | (Distant voice): Open the door! |
| (Heavy rapping can be heard in the background). | |
| [Jane]: | (Shouting): Leave me alone!… |
| [Dispatch]: | Jane? What’s happening? |
| [Jane]: | … Leave me alone! |
| [Dispatch]: | Stay on the line with me, Jane, okay? The officer should be there any moment now. |
| [Jane]: | Why are you here?! Why?! |
| (The sound of a door being violently broken can be heard). | |
| [Unknown Male]: | Where are you?! |
| [Jane]: | Just go away! Please! Go away! |
| [Dispatch]: | Jane? Ma’am? |
| [Jane]: | (Incomprehensible screaming). |
| The line is terminated. | |
| Approximately three minutes after the call with Jane was terminated. | |
| [Officer]: | Kolten Twelve, Code 11. |
| [Dispatch]: | Go ahead. |
| [Officer]: | What’s my RP again? |
| [Dispatch]: | Party of Jane Heaster, female, unknown physical and age, address (REDACTED). |
| [Officer]: | And she definitely said she lived at (REDACTED)? |
| [Dispatch]: | Correct. |
| [Officer]: | Right, well, it’s as I thought then. There’s nothing here. I’ve had a look through the windows, but the house is derelict. It’s been abandoned longer than I’ve been alive. Heck, I’m pretty sure I had my first kiss here. |
| [Dispatch]: | Okay. Can you Code 13 for a walk-in report? |
| Dispatch]: | Kolten? |
| (Heavy rapping can be heard in the background). | |
| [Officer]: | (Distant voice): Hello? Do you need help? |
| [Dispatch]: | Kolten? |
| [Officer]: | I just saw someone in the window. I think I can hear them screaming. I’m going to break down the door. |